Support

Support

Utilizing the latest technology to provide on-click access to customer resources allows us to provide support at the click of a button for any user in your organization.  We can setup one click support or provide customer initiated support for all of your servers, desktops, laptops and mobile devices.

State of the art ticketing systems for non emergency issues also allows us to provide you with ongoing technical assistance to keep all of you users running as they would like to run on a daily basis.  This increases productivity and prevents reliance on internal IT staff for problems that arise whether the employee is in your offices, at home, or just out of the office.

 

Additional Monitoring

Monitoring is also available, which provides team-based inventory management, server monitoring, and network usage tracking capabilities.  This will proactively alert you when a key health or performance threshold is met. The Monitoring can be purchased separately and allows us to notify you in advance when systems or other devices are going to need replacement.